Who we are
Our website address is: https://www.naturesposy.co.uk.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share your data with any other third party.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you send contact data through to us in the form of a query or order this will be retained by us securely. We will not share this information with any third party. You may request that your details (such as email or phone number) are deleted from our systems. We may from time to time wish to update you about new products available. If you do not wish to receive such information you may decline by letting us know in writing.
How we protect your data
Our systems are protected by security software and password protected. We do not hold anything other than electronic records (i.e. no print outs of your details).
What data breach procedures we have in place
In the rare circumstance that we become aware of a data breach we will contact you to make you aware of the situation and circumstances. Any serious breach of details will be reported via the Information Commissioners Office if required. You are at liberty to complain to the ICO in the event that you feel that a data breach has occurred.
Other Terms & Conditions of Sale
Seasonality and longevity
We supply seasonal products. Every effort will be made to supply colours/styles to meet your requirements but as we are at the mercy of the British weather it may not always be possible to supply an exact flower at an exact time.
At the time of purchase, we may indicate how long a flower is expected to last. However, this is not an exact science and depends upon many variables including the conditions in which the flower is kept at its final destination. Flowers in full sunlight for example may not last as long. Therefore, any information given on longevity will be accurate to the best of our knowledge but may not be exact and some flowers may not last as long. The responsibility for the condition of all flowers passes to you as soon as you take receipt of the flowers.
Every effort is made to remove all bugs from flowers before sale. However, we are an organic supplier and we cannot guarantee to be 100% bug free at all times. If you do find a bug (such as an aphid), please gently remove it. With edibles, we recommend washing each flower before consumption to be sure that all bugs are removed.
Water or pollen damage
All flowers are sold in a small amount of water. Nature’s Posy cannot be held responsible for any accidental damage that may occur as a result of water tipping out of the container in transit. Similarly Nature’s Posy cannot accept any liability for staining from pollen should this occur.
Edibles are clearly labelled as such, and will be supplied with instructions for preparation. However, it is your responsibility to prepare flowers for consumption and we cannot accept any liability for incorrect preparation. You must only eat the flowers that are clearly labelled as edible and under no circumstances eat any other flowers from our non-edible range which may be toxic or give ill effects if eaten. You should be aware that some people may be allergic to certain flowers or pollens and extra care should be taken. If in doubt, do not eat the flowers. Nature’s Posy accepts no liability for any illness caused by eating the flowers; this is done at your own risk.
Refunds will typically not be made as flowers are sold ‘as seen’ in most circumstances. However, if you have made a part payment for a larger event and in the rare case that we are not able to fulfill this due to unforeseen circumstances then a refund will be made.